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28-05-2020 12:13 PM
I placed an order for a business upgrade, had an email with an order number, but nothing else since. The order number isn’t recognised on the order tracking page.
28-05-2020 01:09 PM
@billyt427 The order number is just a order number it is not a tracking number.
28-05-2020 02:40 PM
Hi @billyt427.
Welcome to the community.
If you're unable to track your order, I'd recommend contacting our Customer Care team who will give you an update.
Jon
28-05-2020 02:44 PM
Thanks Chris_B. The tracking option asks for your order number, and it’s that that’s not being recognised.
Anyway they’ve just called me and it was a **bleep** up by ee, cancelled the upgrade.
28-05-2020 02:52 PM