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Broadband Billing

Dom124
Explorer

‎05-06-2021 12:50 PM

Started my broadband on the 24th May, paid £31. Why am I being billed £31 again on the 7th June? 

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎05-06-2021 12:57 PM

When is your billing date (not your payment date) when your bill is posted online? When did your BB go live?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Dom124
Explorer
In response to XRaySpeX

‎05-06-2021 01:00 PM

Hey, my billing date says 7th June, my broadband went live on the 24th May.

Thanks.
0 Helpful
Leanne_T
EE Community Support Team
In response to Dom124

‎05-06-2021 01:17 PM

Hi @Dom124

 

Thanks for coming to the community. 

 

You’ll get your first bill within four days of your broadband going live and any future bills will be available on the same day each month in your My EE account. 

 

Does the bill show the payment you made on the 24th? 

 

Thanks 🙂

 

Leanne.