Bills
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27-08-2021 09:03 AM
I need to see my bill/call log from October 2019 is this possible?
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27-08-2021 10:50 AM
@Woko72 Unless you had itemised billing for this period and that’s not possible.
Your only option is to request your SAR ( subject access request ) EE have 30 days to give you all the information that they hold on you this includes all phone numbers that you were called since you’ve been a customer.
whilst you will not be billed for the SAR EE could bill you for the admin work involved.
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27-08-2021 12:22 PM
Phone CS for a copy of an old bill @ £2.55 each.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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27-08-2021 12:23 PM
@XRaySpeX That’s the bill not the call log.
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27-08-2021 12:25 PM
@Chris_B : '/' conventionally stands for 'or'. That's what OP asked for.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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27-08-2021 12:30 PM
@XRaySpeX I think you’ll find that they actually what the call log not what was paid for the bill. But I suppose a reply is still a reply and it all counts. 🤔
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27-08-2021 12:37 PM
@Chris_B : I dunno what OP really wants. He hasn't actually said. Until he does neither of us will find out. The use of '/' in English to mean 'and/or' is often ambiguous and therefore best avoided.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
