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Bill is higher than agreed

Fatimaxx
Explorer

‎19-10-2021 07:21 AM

I got quoted for my phone by EE over the phone, ever since that quote my bill has been higher than what was quoted. I have tried to arrange calls and EE will text me to say they have tried to contact me by there has been no calls?? 

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎19-10-2021 09:24 AM

Hi @Fatimaxx

 

Welcome to the community.

 

Our offers and deals change all of the time. Did they say why they weren't able to offer you the original deal?

 

Chris

0 Helpful
Fatimaxx
Explorer
In response to Christopher_G

‎19-10-2021 09:00 PM

I have had no communication from anyone!
0 Helpful
Jon_K
Former EE Employee
In response to Fatimaxx

‎20-10-2021 08:42 AM

Hi @Fatimaxx.

 

Are you able to try giving us a call?

 

Our Customer Care team will be able to access your account and look into this for you.

 

Jon

0 Helpful