Apple watch Data INELIGBLE Just rejoined EE but will cancel as service so poor

[MSV-10]

EE should hang their heads in shame, no return promised calls and no response to 3 emails.

Just taken out 3 24 month contracts with EE

ONLY reason to change from Virgin was to use data plans on 2 Apple 6 watches

I have the message that the internet is litered with EE members pulling their hair out, it seems for 3 or 4 years EE cannot get to grips with this.

Message "Your EE account is ineligble to enable mobile data on your Apple watch. Contact EE etc"

I have seen so many posts and the general concensus is best of luck!! you need to strike lucky with getting someone at level 2 whao actually undersatnd the problem. Level 3 is the only way.

I knew I was being fobbed off on Friday, promised a call back today (Monday) but knew it was not going to materialise. It Has Not!

Sent three emails to the person I was speaking to who arranged the level 2 putting me through. No Replies 😞

I will need tocancel these 3 contracts before the 14 days, sooner actually due to the watches otherwise I'm massively out of pockecet.

Have been told I have lines available to me, I am eligble and it should be working.

This IS an admin thing as untill the message of "INELIGBLE etc" disappears there is ZERO chancee of moving forward! 

I will lose the will waiting for EE or being asked to pair/unpair switch off/back on over and over again.

Please help

[MSV-10]

@rypw @Christopher_G @Rapid99 

Unless I’m misreading something you’ve put that means the fault is the Sim or the administration (account settings) of the Sim!!

IF SO THIS IS SIGNIFICANT!!!

[Rapid99]

It’s weird. It’s a known issue apparently but it’s taking days and days to fix and not many people seem to have noticed. There is also not ETA on a fix. 

I do wonder why EE don’t have a proper support system with tickets and updates from the relevant teams. Waiting for calls just seems so old fashioned. Give a detailed breakdown of known issues on the network available on a status page. 

[rypw]

no the problem isn't with the sim card or the way the accounts set up its a fault with the network that is currently being looked into. 4g calling and WiFi calling are connected so if one doesn't work neither does the other, they have been designed this way because of the way lte watches work, as I'm not getting either of these services this is the reason why I can't get a data plan for my watch 

[MSV-10]

@rypw 

But then what do you mean by this??

“I tried a family members EE sim in my phone and every thing worked and my sim didn't work in their phone””

[rypw]

sorry i didn't explain that very well, technical asked me to do this to show that it wasn't the handset that was the issue, I have 2 family members and a friend on EE with no issues I'm guessing from this thread it seems to be effecting new customers 

[MSV-10]

@rypw @Christopher_G @Rapid99 

“sorry i didn't explain that very well, technical asked me to do this to show that it wasn't the handset that was the issue, I have 2 family members and a friend on EE with no issues I'm guessing from this thread it seems to be effecting new customers”

But this does suggest it’s an account setting or bad batch of sims?

This system is not broken for existing members. 

My move was from Virgin, was yours?

[rypw]

I swapped from Three but beginning to think it was a mistake now, I bought my phone direct from Samsung so I knew it wasn't my phone as there haven't been any issues on the two previous networks I've been on, I'll be speaking to technical again tomorrow as I can't carry on messing about each day toggling airplane settings to get 4g back

[Rapid99]

My move was from Three. Did we all move and port our numbers over using PAC codes?

Wonder if the issue is related to the porting process leaving the account in a half complete state - meaning things like Wi-Fi Calling, 4G voice and second line esim data plans don’t work or can’t be activated.

I spoke to EE on Twitter this morning who said that there was absolutely no relation between phone data plans and wifi calling - despite what I had been told.

It’s funny how you have to explain the issue from scratch to everyone you speak to and how everyone has a different idea of what is going on.

[rypw]

I didn't bring my number I got a new one so mines an entirely new contract

[MSV-10]

Yeah I feel the same.

Was with Virgin for many years, never spent anytime on the phone etc to them, everything just worked.

For over a week now since joining EE it feels like I've spent the whole time chasing.

Certainly well over 12 hours talking/emailing/on line chatting. Not to mention wondering "WHEN" someone may call in a 72 hour period.

During this time I've continually been bombarded with texts and emails telling me I've made a great choice and that I am in GREAT hands!!!

Still no call as promised from the Specialist Device Team! Was told within 72hrs, they have 2 hours left!