Apple watch Data INELIGBLE Just rejoined EE but will cancel as service so poor

[MSV-10]

EE should hang their heads in shame, no return promised calls and no response to 3 emails.

Just taken out 3 24 month contracts with EE

ONLY reason to change from Virgin was to use data plans on 2 Apple 6 watches

I have the message that the internet is litered with EE members pulling their hair out, it seems for 3 or 4 years EE cannot get to grips with this.

Message "Your EE account is ineligble to enable mobile data on your Apple watch. Contact EE etc"

I have seen so many posts and the general concensus is best of luck!! you need to strike lucky with getting someone at level 2 whao actually undersatnd the problem. Level 3 is the only way.

I knew I was being fobbed off on Friday, promised a call back today (Monday) but knew it was not going to materialise. It Has Not!

Sent three emails to the person I was speaking to who arranged the level 2 putting me through. No Replies 😞

I will need tocancel these 3 contracts before the 14 days, sooner actually due to the watches otherwise I'm massively out of pockecet.

Have been told I have lines available to me, I am eligble and it should be working.

This IS an admin thing as untill the message of "INELIGBLE etc" disappears there is ZERO chancee of moving forward! 

I will lose the will waiting for EE or being asked to pair/unpair switch off/back on over and over again.

Please help

[MSV-10]

Perhaps someone from the "EE Community Support Team" on here could come back and tell what they are being told, they must have some level of direct contact?

[Rapid99]

I think it’s this issue isn’t resolved by the weekend I’ll be asking to have my contract cancelled and will probably look to move to O2. They offer Apple Watch support. At the moment I am paying for a service that I can’t use. No Apple Watch support and not Wi-Fi Calling. It seems odd that it takes *days* to fix such critical infrastructure.

[Christopher_G]

Issues like this are best handled individually with our technical support team, which I believe you have both done correctly, @MSV-10.

They follow a diagnostic session, which is a step-by-step process to try and figure out what exactly is causing the issue and hopefully put it right.

Chris

[MSV-10]

@Rapid99  Yeah I'll have to do the same 😞

I only changed from Virgin to get watches!

Just tell us if technically your staff are struggling?

I think they will be glad if we cancel as the problem goes away.

Reading the hundreds of posts on this it seems that "a few" get lucky and a fix is "stumbled" on by a tech that works. It does NOT appear that "the" fix is ever documented 😞

Just to say that there is an update as from yesterday for the Apple watch 6 and for your iPhone to 14.8

You know that if you have a miracle call you don't want to lose it as you have to update first.

[MSV-10]

@Christopher_G thanks for taking the time to reply 😎

I think mostly them coming down their flow charts works but here things are definitely different!

This community alone is littered with similar posts for 3 or 4 years.

I think they will be glad if we cancel as the problem goes away.

Reading the hundreds of posts on this it seems that "a few" get lucky and a fix is "stumbled" on by a tech that works. It does NOT appear that "the" fix is ever documented 

Again thanks, and I know I just appear negative but that's far from my nature, it is just realism under the circumstances.

[Rapid99]

Thanks for the offer of a call but I don’t there is any point at the moment unless you have an update as to the status of being able to add Apple Watch data plans.

Out of interest, is it an easy process to cancel a contract within the 14 days? 

Thanks

Sergio

[MSV-10]

@Christopher_G 

Had contact from EE again a little while ago.

Happy with their response and I will now give it the time they requested I wait for the Device specialist Team to get back to me.

[Rapid99]

I missed a call while I went to the loo. So I guess I’m in limbo land for the next few days. However, I am not sure why they need to call me if the problem is on their end unless its to tell me its resolved. Which it isn’t. 

[Rapid99]

Hey. 

I wondered if you had heard anything yet?

I got a call from EE today but sadly it just their sales department trying to sell me more stuff. Weird. 

[rypw]

I joined EE on Saturday and couldn't get the data plans to show up on my galaxy watch, I then noticed on Sunday that I have no WiFi calling or 4g/voLTE calling and whenever I do make or receive a call my phone sticks on 2g, after spending time on the phone to technical I tried a family members EE sim in my phone and every worked and my sim didn't work in their phone so I was then told by technical this is a known fault currently, these faults should be pushed to the sales staff to pre warn potential customers before they sign contracts and waste their time, I'm not that bothered about not being able to link my watch but constantly having to put my phone in airplane mode after a making/receiving calls to get 4g back is a joke