Apple watch Data INELIGBLE Just rejoined EE but will cancel as service so poor

[MSV-10]

EE should hang their heads in shame, no return promised calls and no response to 3 emails.

Just taken out 3 24 month contracts with EE

ONLY reason to change from Virgin was to use data plans on 2 Apple 6 watches

I have the message that the internet is litered with EE members pulling their hair out, it seems for 3 or 4 years EE cannot get to grips with this.

Message "Your EE account is ineligble to enable mobile data on your Apple watch. Contact EE etc"

I have seen so many posts and the general concensus is best of luck!! you need to strike lucky with getting someone at level 2 whao actually undersatnd the problem. Level 3 is the only way.

I knew I was being fobbed off on Friday, promised a call back today (Monday) but knew it was not going to materialise. It Has Not!

Sent three emails to the person I was speaking to who arranged the level 2 putting me through. No Replies 😞

I will need tocancel these 3 contracts before the 14 days, sooner actually due to the watches otherwise I'm massively out of pockecet.

Have been told I have lines available to me, I am eligble and it should be working.

This IS an admin thing as untill the message of "INELIGBLE etc" disappears there is ZERO chancee of moving forward! 

I will lose the will waiting for EE or being asked to pair/unpair switch off/back on over and over again.

Please help

[Leanne_T]

Hi @MSV-10 @rypw

Thanks for coming back to us. 

If you get in touch with our Tech Gurus on 150, they will be able to give you an update. 

Leanne. 

[MSV-10]

@Leanne_T 

Thanks

The last contact I had (David) asked me to give him a chance to be reliable as a contact. All others had evaporated with broken assurances of email and phone contact. So he asked me to trust him and I’m going to stick to that til tomorrow when he said he would contact me next 🤞 

[Rapid99]

Still no Wi-Fi calling for me. Let alone watch plans. 

[rypw]

I have just spoken with technical, there is still an ongoing issue and they are concentrating on getting volte and WiFi calling sorted for everyone before looking into the watch issues which I think is fare enough, for me I'm just glad I've got volte and WiFi calling back I'll wait for the watch 

[MSV-10]

@rypw 

It’s the opposite for me, WiFi calling is irrelevant. I moved solely to buy watches 

[rypw]

oh I did I bought the new Samsung watch direct from Samsung and then got a sim only deal on ee just so I could get a watch plan but the 2g calling I was getting the sound quality was horrendous and once it dropped to 2g it stayed there so had to keep toggling the phone in and out airplane mode to get 4g or 5g back, not saying its the best situation now but it's better than it was, for me anyway, I understand your predicament though which must be joke in fairness 

[Rapid99]

I have some good news. Maybe. 

[rypw]

?

[Rapid99]

For some reason my image upload didn’t work. I not have the option to add a data plan! 

[rypw]

Brilliant mines working as well 👍