Apple iPhone 12 pro pre order upgrade

[Mrdillon123]

Hi,

I was due my free upgrade so decided to go for the iPhone 12 pro, I tried doing it online but it didn’t work so called 150 and did it over the phone. I have all the documents such as the contract and stuff that I had to sign over the web but I’m yet to actually receive a confirmation email. Please could someone help? 

also I tried contacting customer services via live chat and they assured me that it would be delivered on 20/10/20 which is strange as the phone comes out on the 23rd from apple. He also gave me an order number but it doesn’t work on the tracker. 

thank you! 

[James_B]

Hi @Mrdillon123,

Welcome to the EE Community. 🙂

You'll receive a text message from DPD with tracking details as soon as your delivery slot is confirmed.

The text will normally arrive the evening before the day of delivery.

Thanks

James

[Mrdillon123]

So it’s okay that I didn’t get a confirmation email? 

[James_B · Accepted solution]

Hi @Mrdillon123,

Yes, if Customer Care were able to see your order number, your order has been placed.

Thanks

James

[Rickster111]

Thank you James

im still waiting on my DPD text, I know you said usually the evening before, is 4.30pm still to early to worry?

BW

Ricky

[Dane1]

Hi,

are you still waiting for your text?

[Rickster111]

Hi, I had an email 15 mins ago! (17:23) no text has come but the email says my EE parcel will be delivered tomorrow and my 1 hour slot will be given after 11am. There is also an option to upgrade delivery to before 10.30am which is pretty cool!

I am getting the 128 graphite pro and ordered shortly after 1pm Friday 16th if anyone is wondering.

good luck!

[Dane1]

Okay it is good they are still going cos I have yet to receive mine

[Rashpaljatt1]

You will have 12 pro tomorrow.. it means that 23-10-2020 

[Dane1]

no no I mean I haven’t received the email about delivery times or anything yet my tracker still says order confirmed.