Apple Watch series 6 44mm space grey

[Dazzler1975]

Ordered a series 6 44mm space grey on Sunday 20th over the phone, to be told it would be no later than Thursday. The watch has been showing in stock and then out of stock a few times since then and yet my order has not been fulfilled! When I call they say it is still in process? Has anyone actually received their orders? I feel like I was misinformed about timescale to secure the sale!!! When I call they say within 7 days even though the website says within 1 day 😡

[James_B]

That's great @Molliott 🙂

Thanks for letting us know.

James

[JasonMaxi]

So I ordered mine at 8:34am on 17th Sept, promised delivery on 18th. Didn’t show. Rang on the 18th to be told ‘deff within seven days’ Rang again Tuesday to be told ‘deff seven days’ and just come off the phone to them now, same thing ‘deff seven days’ I ordered mine 4mins into the time the pre orders were being taken on the 17th so they can’t say it’s first come first served. I’ve been with EE many many years but this is not acceptable and proper winding me up. I gave my watch away last Thursday as I was promised delivery Friday so am without a watch. Very bad customer service 

[Dazzler1975]

I appreciate it’s first come first served, but when you order over the phone and they tell you a date for it to not happen; makes it feel like they just tell you sooner as they want to close the deal 🤔

[andysummers12]

Hi James, what about apple watches that were ordered in store? I stupidly went to a store instead of taking care of the order myself online. I've ordered a Nike Series 6 44mm on Saturday 26th September, told that it would be delivered to store by today. According to EE however DPD haven't collected the order from the warehouse yet - implying that it's in stock but DPD haven't accepted the collection - sounds rubbish to me.

I've now been told that 'it might be collected tomorrow'  - I'm not holding my breath but would welcome some honesty and clarity on the situation with deliveries from EE.

[JasonMaxi]

It's complete nonsense. I was promised Friday again without fail (second Friday running) Then I ring Friday and I'm told ’you’ll have it within 7 days’ It's laughable!!

I've now cancelled the order completely and have bought the watch directly from Apple (I went into store in Cardiff yesterday and collected it) So carry on with your shocking customer service EE and you'll continue to lose customers. 

I'll get a generic response to this message now from an EE agent saying ’sorry you feel like this blah blah blah’ 

[James_B]

Hi @andysummers12,

It is the same process for store orders and your local shop will contact you as soon as your order is ready to collect.

Thanks

James

[andysummers12]

Hi @James_B  I'm aware the store will call me at some point, but they were under the impression when they sold me the watch that it would be released and ready for collection by the latest of today. EE customer support now tell me that it hasn't even been collected by DPD from the warehouse - makes me wonder why. Is it in stock and actually available to ship or are you waiting on Apple? 

[James_B]

Hi @andysummers12,

As your order hasn't been dispatched yet, we must be waiting for stock from Apple.

If you'd prefer to switch to a model that is in stock, please get in touch with your local store.

Thanks

James

[ukfallenangel]

Did you actually get your watch delivered?  If so can you confirm date order was placed and was it via phone, online or in a store?

Thanks in advance