Apple Music

[Redben]

Hi myself and my daughter have Apple Music as a smart benefit on our phones,but we can’t use them at the same time thanks

[Chris_B]

@Redben  Are you sharing an Apple ID ?  You need your own Apple ID so the offer is applied to your own Apple account. 

[Redben]

No that’s the thing we haven’t not sure why it’s happening

Sent from my iPhone

[Jon_K]

Hi @Redben.

If they're not working at the same time, they may be linked somehow.

Are you using the same email address?

Do you both have your own Smart Benefit set up?

Jon

[Redben]

Hi

Both got a smart benefit and different email so not sure what’s going on


Cheers Ben

Sent from my iPhone

[Jon_K]

Thanks @Redben.

I think the best thing to do would be to contact our Customer Care team.

They will be able to access your account and see what is happening with this.

Let us know how you get on.

Jon

[Redben]

Thank you

Sent from my iPhone