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Apple Music

Redben
Investigator
Investigator

‎28-11-2020 03:55 PM

Hi myself and my daughter have Apple Music as a smart benefit on our phones,but we can’t use them at the same time thanks

0 Helpful
6 REPLIES 6
Chris_B
EE Community Star
EE Community Star

‎28-11-2020 05:32 PM

@Redben  Are you sharing an Apple ID ?  You need your own Apple ID so the offer is applied to your own Apple account. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Redben
Investigator
Investigator
In response to Chris_B

‎28-11-2020 05:38 PM

No that’s the thing we haven’t not sure why it’s happening

Sent from my iPhone
0 Helpful
Jon_K
Former EE Employee
In response to Redben

‎29-11-2020 09:13 AM

Hi @Redben.

 

If they're not working at the same time, they may be linked somehow.

 

Are you using the same email address?

 

Do you both have your own Smart Benefit set up?

 

Jon

0 Helpful
Redben
Investigator
Investigator
In response to Jon_K

‎29-11-2020 09:16 AM

Hi

Both got a smart benefit and different email so not sure what’s going on


Cheers Ben

Sent from my iPhone
0 Helpful
Jon_K
Former EE Employee
In response to Redben

‎29-11-2020 09:26 AM

Thanks @Redben.

 

I think the best thing to do would be to contact our Customer Care team.

 

They will be able to access your account and see what is happening with this.

 

Let us know how you get on.

 

Jon

0 Helpful
Redben
Investigator
Investigator
In response to Jon_K

‎29-11-2020 09:28 AM

Thank you

Sent from my iPhone
0 Helpful