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Apple Music smart benefit not working

Daniellej048
Investigator
Investigator

I have tried everything with Apple and EE to try and get my Apple Music smart benefit to work. I feel like ripping my hair out. All it keeps saying is ‘this subscription is being used with a different Apple ID’ or something like ‘contacting EE to validate your Apple Music’. I’m getting nowhere. We are saying to contact Apple and Apple are saying to contact EE. I just want this sorting. Has anyone else had this problem and got it sorted? 

1 REPLY 1
Christopher_G
EE Community Support Team

Hi @Daniellej048

 

Welcome to the community.

 

I'm sorry to hear that you have a problem accessing your Apple Music promotion.

 

I've sent you a private message to get some more information from you.

 

Please have a look and get back to me.

 

Thanks


Chris