Apple Music account duplicated so tried to cancelled.

Wiganlad9
Investigator
Investigator

‎12-09-2020 01:41 PM

During a recent sales call I was told by an 'EE' operative that I had 2 Apple Music payments on my bill and should send 'STOP MUSIC' to 150. Now I have no accounts whatsoever and therefore lost all my music. How do I get it back?

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎12-09-2020 02:58 PM

@Wiganlad9  You’ll now need to re-subscribe to the service.  You can do this via EE or via the music app directly with Apple.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful