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Apple IPhones overheating and crashing

Beam
Visitor

My iPhone 7 back camera has stopped working. When you open up the app, it shows a blank screen, and doesn’t turn on the torch, the front camera works however.

 

I also keep getting messages saying that my phone is overheating, especially when I am on a video call or charging it. The camera feels very hot, does anyone know if these issues are related, or how to fix them?

 

A80AF94D-E0A5-4A6A-9756-4D2E5B8C347B.jpeg

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1 REPLY 1
r3id
Established Contributor
Established Contributor

Have you spoken to Apple support? I think that should be your first point of call tbh.

 

Sounds like you could have a hardware issues, which they would be best to help with.