Admin password for EE hub

katkindberg
Explorer

Hi, So I have a particular situation where someone in my household will reset my admin password for the hub using the password override option.

The smart hub is unfortunately located so i am unable to move it.

Is there anything I can do to prevent him from doing this in the future? 

4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

@katkindberg : What password override option? Once you set a difficult pwd of your own someone else can't override it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

It's using the original admin password at the back of the hub and holding the wps button for 14 seconds. Apparently it will allow you to save a new password without knowing the old. Realised he can keep resetting the hub to factory settings and have access anyway so it probably makes no difference at this point. Thanks for your answer!

Ah, so you can! Rather insecure against anyone who knows EE SHs in general. Even works w/out the WPS button by clicking Help on the login window.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

@katkindberg   You could always remind this person that it’s you who pays for this.  If this person wants control over the device perhaps they should pay for it.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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