Additional line for Sim only contract

[Jun14]

Hi I just want to add another sim only plan, but cannot proceed check out due to be requested to sign in the myEE repeatedly.

My current plan is unlimited 5G sim only plan for 24m, just started this month. My intention is to add another line and get 10% discount.

Please advice!

[Northerner]

Hi @Jun14 

You need to log into your account to have another account added at the discount. 

Thanks

[chistery]

Hi @Jun14 

Have you tried a different browser, or an incognito/InPrivate window? That often solves issues with the EE site.

[Jun14]

@Northerner 

Thank you. I logged in but redirected to the login page when proceeding check out again and again..

[Leanne_T]

Hi @Jun14

Thanks for coming to the community. 

Have you selected existing customer on the EE Shop? 

Thanks 🙂

Leanne.

[Jun14]

@chistery 

Thank you, I tried another browser but did not work.

I will incognito mode later.

I called to EE, but I was told sim only plan is not eligible for additional sim or phone. I am not sure though.

[Jun14]

@Leanne_T 

Thank you.

I do not know what is existing customer?? Could you tell me the details?

[Leanne_T]

Hi @Jun14

If you go to the EE Shop here, along the top of the page you will see an option for existing customer, and you will be asked to log in and shown offers available. 

Leanne. 

[Jun14]

@Leanne_T 

Thanks, but I tried this many times but shown following comment then loop again..

Just so you know, we’re unable to let you upgrade or get another phone yet.

Go to MyEE to retrieve your Upgrade date

[Leanne_T]

Hi @Jun14

If this message shows you may not be eligible for an additional contract at the moment, our Mobile Care team on 150 will be happy to check this for you. 

Leanne.