Additional line. Awaiting old number transfer.

Jason_c
Explorer

Hi I ordered a additional line for my wife who was on a different network. When I ordered I filled in the relevant info including PAC code from her old network. The hand set came the other day and I followed the instructions. However we are still awaiting the transfer of the old number. Any help would be grateful. Cheers.

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@Jason_c  You’ll need to call customer services about this. They will answer your call you just need to be patient when calling because of the current situation. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Cheers. 😀👍