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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 3571 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 18640 Views
  • 51 replies
  • 65 Helpful

No further information

Hi I placed an order today for an upgrade but have no further information other than confirmation email.. have tried calling but kept on hold for ridiculous times and then cut off .. just want to know if my order has been processed and when to expect...

Fantastic customer service Jack

I just wanted to pass across the BIGGEST thank you to Jack who I had the pleasure of dealing with today over the phone. Jack was professional, kind and really friendly during our 1hr plus phone call this morning. He is a credit to the EE team and I r...

NinaGE by Visitor
  • 1009 Views
  • 1 replies
  • 1 Helpful

Additional line. Awaiting old number transfer.

Hi I ordered a additional line for my wife who was on a different network. When I ordered I filled in the relevant info including PAC code from her old network. The hand set came the other day and I followed the instructions. However we are still awa...

Jason_c by Explorer
  • 620 Views
  • 2 replies
  • 0 Helpful

Phone delivery

Good evening, I've ordered (25.08) my phone (Oppo Find x2 Pro) and after the "Thanks for your order" email from EE I have not received any update. The email says that:Now in stock. Usually dispatched within 1 day to you.https://myaccount.ee.co.uk/app...

Elszu1986 by Investigator
  • 639 Views
  • 4 replies
  • 0 Helpful

Plan upgrade

Hello I upgrade me plan befor 2 days,but and use samsung s20,but 2 days I still waiting me devaice

Kuras903 by Visitor
  • 457 Views
  • 1 replies
  • 0 Helpful

Resolved! My phone

My phone was ment to term up today but it never did

Upgrade problems

How do I get order updates via email and sms? I upgraded yesterday and have been told this morning that there was a problem but it's now resolved. There is nothing on my account and I'm not convinced the upgrade has even gone through at this point 

Lynseyloulou by Established Contributor
  • 736 Views
  • 3 replies
  • 0 Helpful

replacement sim

dear ee: i order replacement sim  for my new phone    on 11 /08/20 , but sim never arrive ,

Resolved! Esim requested and now my phone is disconnected from EE. Can’t call 150

HiI requested my sim to be swapped for an esim. Didn’t get the esim pack yet but it looks like my physical sim has been disconnected. I can‘t call customer services because I don’t have access to another phone now. Is there a live chat with customer ...

Iuli3 by Investigator
  • 2618 Views
  • 7 replies
  • 1 Helpful