Add to plan charger not received

[Jon_K]

Hi @Carlos2985.

Welcome to the community.

What product did you order on Add To Plan?

Did you check the whole box?

Jon

[hargreavesb1977]

Same. Ordered a wireless charger as an add on and not heard a peep. Had my phone almost a fortnight now...

[Leanne_T]

Morning @hargreavesb1977

Thanks for coming to the community. 

Which charger did you order? 

Thanks 🙂

Leanne.

[hargreavesb1977]

Samsung wireless. Add on monthly.

[Leanne_T]

Thanks @hargreavesb1977 

Did you place the order for the Samsung wireless charger when you ordered your phone two weeks ago?

Leanne 🙂

[hargreavesb1977]

It was ordered on the 9th I believe. I went into the ee shop today but they
were unable to help.

[Leanne_T]

Thanks @hargreavesb1977

In this case please give us a call on 150, our Mobile Care team can check the order for you. 

Let me know how you get on 🙂

Leanne.