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Activate new business sim

Pyrolysis
Investigator
Investigator

‎05-01-2021 11:46 AM

Hi there. I have today received my new order. An S20 Ultra. This is a new contract and new number. The phone says "SIM 1 not allowed". The sim is clean and inserted correctly. I have also tried restarting the phone several times. 

The EE Sim Activation link does not work as this asks for my old number. This is a new contract so that does not exist.  

Thanks

0 Helpful
5 REPLIES 5
Leanne_T
EE Community Support Team

‎05-01-2021 02:10 PM

Hi @Pyrolysis

 

Thanks for coming to the community.

 

Did you order the Samsung from EE?

 

Do you have two SIM card slots?

 

Thanks 🙂

 

Leanne.

 

Pyrolysis
Investigator
Investigator
In response to Leanne_T

‎05-01-2021 03:16 PM

Hi Leanne,

 

Yes I ordered it directly from EE. And it just has 1 sim slot and another for the memory card.

0 Helpful
Leanne_T
EE Community Support Team
In response to Pyrolysis

‎05-01-2021 03:31 PM

Hi @Pyrolysis

 

Thanks for coming back to me.

 

Can I just check, the SIM card has been placed with the gold-coloured contacts face down in the tray?

 

If so, please get in touch with our Business Care team they can get this looked into for you 🙂

 

Leanne.

Pyrolysis
Investigator
Investigator
In response to Leanne_T

‎05-01-2021 03:37 PM

Yep definitely in the right way. Ok no problem I will give them a call, was hoping it was something simple. Thanks for your time Leanne 🙂

Lewis

0 Helpful
Leanne_T
EE Community Support Team
In response to Pyrolysis

‎05-01-2021 03:45 PM

No problem @Pyrolysis

 

Let me know how you get on 🙂

 

Leanne.

0 Helpful