Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

ASDA PAYG SIM

SGJ
Visitor

‎10-05-2021 05:23 PM

I have an ASDA PAYG SIM which I haven't used for over 180 days.  I checked the website and it says that I'm still within the time to be able to re-activate it.  I'm currently abroad and have tried phoning the numbers it gives to phone from abroad but get cut off after 1 ring.  

I've tried the ASDA chat facility and was told that I must have an old ASDA SIM so need to contact EE to find out how to reactivate it.  Anyone know how to do this......?

I've tried phoning the customer service number but when I put in the ASDA mobile number it says it doesn't recognise the number.

Thanks.

0 Helpful
3 REPLIES 3
bristolian
EE Community Star
EE Community Star

‎10-05-2021 05:49 PM

Hello @SGJ 

 

Welcome to the EE community


For any queries with Asda Mobile, you should contact them directly - EE is a different company.

 

https://mobile.asda.com/contact contains their contact details.

XRaySpeX
EE Community Star
EE Community Star

‎10-05-2021 06:45 PM

Try calling CS on +44 800 956 6000 (option 2 > option 4) . That won't ask for an EE mobile no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Profile closed
Not applicable
In response to XRaySpeX

‎10-05-2021 06:55 PM - edited ‎10-05-2021 07:03 PM

HI @SGJ 

 

the number for EE's Asda Mobile customer service from abroad is 0044  7953962732

 

Thanks,

 

David.

0 Helpful