A new mumber has been added to my account.

[MickyCarbine]

Hi all. Last night I upgraded my handset and tonight I see a new phone number has been added to my account and when I click on my current phone number on the app it says I am eligible for an upgrade now. Does this mean that I have somehow bought a new line instead of upgrading ? 

Thanks 

[MickyCarbine]

Through the upgrade button on the MyEE app. 

Micky

[MickyCarbine]

Thanks for that I will ring them in the morning

[XRaySpeX]

As you upgraded you get to keep your existing no. However you will see in your MyEE for a bit the temp no. EE gave you with the upgraded phone.

[MickyCarbine]

Right that makes sense as I upgraded through the upgrade button on the app
so I assume I can't have added an extra line, just seeing another number
under my account threw me
Thanks

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance.

[MickyCarbine]

Why does it say that my current number is eligible for an upgrade if I upgraded last night 

Micky

[James_B]

Hi @MickyCarbine,

Welcome to the EE Community. 🙂

I'd recommend getting in touch with our Customer Care Team.

They'll be able to access your account to make sure you've ordered an upgrade, rather than an additional line.

Thanks

James