@Timthegrinch you want a personal plan, a family plan is so you can set the watch up via your iPhone and give it to somebody they then basically have a small phone on their wrist which you are in control ie who they can call/text and can see where they are at all times. It’s a way for parents to keep tabs on their children.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
