I purchased a 5-pound top-up voucher from my local store I went through the process to register at with EE and to my amazement by starter pack of £5 which have lasted me a week was not installed now the money has just been wasted on phone calls I'm under vulnerable list and I cannot afford any more money can somebody help me where to get a refund
@Frenzybee3 You will definitely need to call EE Customer Care on 150 from your mobile when the lines open again tomorrow. There's nothing we can do here to assist you I'm afraid.
------------------------------------------------------------------- iPhone 12 Pro Max 512GB - Pacific Blue Forensic Cybersecurity MSc
You never said what you did with the EE top-up eVoucher?
What does texting AL to 150 from it fully report verbatim (it is free)?
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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
