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4gee

Jordan216
Contributor
Contributor

‎30-09-2021 02:24 AM

Hi all,

 

i have had trouble with my 4GEE WIFI MINI recently. Firstly it stopped working and the wifi couldnt be found so this was sent off to EE and found there was a fault with it so it had a software update, ive just had it back and wifi works fine but now im having trouble with the network connection its a constant red light and wont connect to internet at all.

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎30-09-2021 09:09 AM

Morning @Jordan216

 

Thanks for coming back to the community. 

 

Do you have any other EE devices having the same issue? 

 

Did you get a replacement SIM card? 

 

Thanks 🙂

 

Leanne.

0 Helpful
Jordan216
Contributor
Contributor
In response to Leanne_T

‎01-10-2021 01:19 AM

Hi,

 

No my iphone device works fine.

 

No didnt get any new sim card. Could this be the issue with the WIFI MINI having a software update? i will need a new sim card for it?

0 Helpful
Katie_B
EE Community Support Team
In response to Jordan216

‎01-10-2021 07:51 AM

Hello @Jordan216. 

 

Is the SIM still in the device?

 

Do you have data available? you can check this by logging in to your My EE. 

 

Katie 🙂