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4Gee mini WiFi s

johnnyB5
Visitor

I've had no internet connection now for 4 weeks on 4Gee mini WiFi made numerous calls logged numerous complaints it's just stopped working won't connect any of my devices anymore and EE technical team can't solve it 

5 REPLIES 5
mikeliuk
Ace Contributor
Ace Contributor

Is it possible to try the 4GEE SIM in an unlocked mobile to debug whether it makes a cellular network connection or has this, or similar, already been tried?

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Contract SIM: Plan | Data | Usage | Check Status | Abroad | Chat | SMS | APN | PM
Wired: Check Speed | Test Socket | Faults | fast.com | speedtest.net
Christopher_G
EE Community Support Team

Welcome to the community, @johnnyB5.

 

Have the technical support team asked you to try any troubleshooting steps?


Chris

we got same problem, sim card has service and works well when putting it to a mobile phone, but my 4G wifi mini doesn't work. it's been 2 weeks, still waiting EE to fix it.

James_B
EE Community Manager
EE Community Manager

Hi @powerelektro,

 

Welcome to the EE Community. 🙂

 

What problems are you experiencing with your 4GEE WiFi? Have you spoken to our Tech Gurus?

 

James

Assuming the device has no important settings and doesn't function anyway, would it be worthwhile making a note of the current settings and then attempting a factory reset?

https://ee.co.uk/help/help-new/phones-and-devices/ee/4gee-wifi-mini#top-tips/perform-a-master-reset

-- 
Contract SIM: Plan | Data | Usage | Check Status | Abroad | Chat | SMS | APN | PM
Wired: Check Speed | Test Socket | Faults | fast.com | speedtest.net