4GEE router speed drops daily, fixes with restarts

[smiff1000]

My 4G EE router, Huawei B625-261 seems to drop download/upload speed daily. I can only think that it updates/restarts in the night, and every morning is running slow. Odd thing though is that it takes more than one restart to fix. Runs fine all day, then same thing next morning. Its not wifi, as some devices are wired to the router, and the speed problem is the same on all devices.

Is there something I can do?

[Christopher_G]

Hi @smiff1000

Welcome to the community.

Are there any known issues in your area? You can check on our network status checker.

Chris

[smiff1000]

No issues come up. I have 4 bars for 4G signal on router

[Christopher_G]

OK thanks, @smiff1000

Have you spoken to our technical support team? They'll be able to run through some troubleshooting with you and hopefully get to the bottom of the problem.

Chris

[EssexBoyEE]

I'm not too familiar with your actual Huawei Router Model but a lot of the Huawei LTE and 5G Routers have a Restart feature (Daily or Weekly Reboot) within Settings and this is normally set as a Default to do a Daily Restart in the early hours of each morning. One of reasons for doing this Restart, apart from refreshing the Router, is to restart and re log on to the best Cell Mast in the Area but this can sometimes have the opposite effect.

I normally suggest you switch this off within Settings and just do a Restart as and when required.

[smiff1000]

Thanks. Yes my thoughts exactly, but having spoken to technical, they want me to monitor speed for a few days and take another look first, so that's what I'm doing. Unfortunately whilst keeping a closer eye on speed drop it also seems to happen middle of the day on occasion. 

[smiff1000]

OK so Technical haven't got back to me, but keeping a closer eye on what is going on has given me a bit more info, still don't know how to fix. The problem happens a couple of times a day. The router logs show the following when it happens:

01-01-1970 00:00:25 System Notice WAN connection INTERNET_R_UMTS1:IPv4 connected

01-01-1970 00:00:19 System Notice Sync time failed from BBOU

01-01-1970 00:00:16 System Notice Sync time failed from BBOU

01-01-1970 00:00:16 System Notice Sync time failed from BBOU

29-05-2021 05:59:51 System Notice Device **:**:**:**:**:** disconnect 5*******************S

so it seems to be disconnecting then failing to sync. And I can only fix by restarting, sometimes need to restart a few times before its back to normal.

Also tried disabling auto updates & auto restart, that did nothing. Also tried moving the router to another part of the house, also no effect. I'm a bit stumped.

[smiff1000]

OK turns out its a simple fix. Just need to switch the mobile network search option on the router settings to 4G only rather than Auto. Seems to be OK now.

[smiff1000]

Spoke too soon. It was fine for a few days, then daily started again to drop off. It will run fine at 60-100Mbps download, then drops suddenly to 1-10Mbps and doesn't recover. After 1 or 2 or 3 resets its fine again. I can only think there might be a software or update problem? I've tried setting router network to 4G only, and set the search to manual and selected the top EE listing, but am still getting the problem. I also did a reset on the router, still the same.

[EssexBoyEE]

Start taking notes of the Recieved Signal Details when it's good and when its not, in particular RSRQ, RSSI, RSRP and SNIR or what ever the Router gives you on the Home Page within its Settings.

If the Router is not giving theses these findings, log into the Router then send my API command as follows -

http://192.168.8.1/api/device/signal 

And Note the return details.and post it up 

If your login details require 192.168.1.1 to log into Admin 

Then use -

http://192.168.1.1/api/device/signal