4GEE Router Connected Devices List Wrong

pmus
Explorer

‎04-04-2021 06:53 PM

When I view my router's connected devices list, there are several devices listed in offline that are definitely connected right now. I want to put parental controls on them but as they are faded out and in the offline list I can't access them. I have called the router management page on various devices but it is the same. I can fire up other devices and connect to the wifi with them and they transition from the offline list to online, but there are quite a few that are stuck in the offline list incorrectly.

Any help appreciated.

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5 REPLIES 5
Northerner
EE Community Star
EE Community Star

‎04-04-2021 07:56 PM

Hi @pmus 

 

Are they offline because they are in sleep mode? 

 

Try refreshing your router page after they connect. 

 

Thanks



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pmus
Explorer
In response to Northerner

‎04-04-2021 08:03 PM

No they are not in sleep mode & refreshing page makes no difference

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Christopher_G
EE Community Support Team
In response to pmus

‎05-04-2021 08:14 AM

Are you able to disconnect and reconnect the devices showing as offline to the WiFi, @pmus?

 

 

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HayleighWilk45
Explorer

‎18-11-2021 08:33 PM

Hi, how do you see what devices are connected to your router? I can't find it anywhere! Thank you! 

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Katie_B
EE Community Support Team
In response to HayleighWilk45

‎19-11-2021 07:40 AM

Hello @HayleighWilk45. 

 

Welcome to the community. 

 

What router do you have?

 

Katie.

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