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4GEE Router Connected Devices List Wrong

pmus
Explorer

When I view my router's connected devices list, there are several devices listed in offline that are definitely connected right now. I want to put parental controls on them but as they are faded out and in the offline list I can't access them. I have called the router management page on various devices but it is the same. I can fire up other devices and connect to the wifi with them and they transition from the offline list to online, but there are quite a few that are stuck in the offline list incorrectly.

Any help appreciated.

5 REPLIES 5
Northerner
Grand Master
Grand Master

Hi @pmus 

 

Are they offline because they are in sleep mode? 

 

Try refreshing your router page after they connect. 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

No they are not in sleep mode & refreshing page makes no difference

Christopher_G
EE Community Support Team

Are you able to disconnect and reconnect the devices showing as offline to the WiFi, @pmus?

 

 

HayleighWilk45
Explorer

Hi, how do you see what devices are connected to your router? I can't find it anywhere! Thank you! 

Katie_B
EE Community Support Team

Hello @HayleighWilk45

 

Welcome to the community. 

 

What router do you have?

 

Katie.