After this mornings episode consisting of many loyal EE customers having a £10 upfront fee taken out of their bank accounts, only for the site to crash after 15 minutes of going live & stock reducing to zero from 'thousands'..
I'd like to ask what EE are planning on for the customers (myself included) who have been given more than the 'money will be back in your account in 2-5 days' spiel??
Not sure about the question you're asking. You were unsuccessful in obtaining a PS5 and EE have said they will return your deposit, but you also want something else? Why? What do you want?
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
It’s a first come first serve basis.. unfortunately you wasn’t quick enough EE Lke many other stores only have a certain number of allocation.. that number doesn’t amount to the people who are trying to get one! This was my third time trying. Luckily I managed to get one but the other 2 times was unsuccessful. You’ll just have to wait untill the next drop like millions more.
They took the tenner out my account and i had no confirmation at all. I called the sales team this morning and they said it was stuck in the system and gave me the order number pretty swiftly also saying that they are working on the allocations for orders and it will be with me in 14 days. Hopefully this is the case, but might be worth giving them a call.
I know this sounds silly but I've got a confirmation email from them and a order number about successfully getting Ps5 and they have taken the £10 out of my account but apart from that I've heard nothing from them and I've just got this horrible feeling that I won't get it. Do you think it would be best to contact ee about this?
If you've had confirmation you should be ok, it's just a waiting game for them to organise the distrubution and such, but still give them a call to make sure.
