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160G SIM but only 80 on her plan

John1968
Explorer

‎12-02-2021 03:31 PM

Hi upgraded to SIM only yesterday on wife’s phone and took the £20/month and 160GB 

yet on her monthly usage she’s allocated 80G - am I missing something 

 

should she be getting 160G or am I missing something?

 

 

0 Helpful
3 REPLIES 3
Katie_B
EE Community Support Team

‎12-02-2021 04:57 PM

Hello @John1968. 

 

How did you process this upgrade?

 

What reports when your wife texts AL to 150?

 

Katie 🙂

0 Helpful
John1968
Explorer
In response to Katie_B

‎12-02-2021 05:14 PM

On line via the live chat 👍 free upgrade so moved to SIM only

See the photo


--
Sent from Gmail Mobile
0 Helpful
Katie_B
EE Community Support Team
In response to John1968

‎12-02-2021 06:07 PM

Thanks for confirming @John1968.

 

Please can you advise what texting AL to 150 reports?

 

Katie.

0 Helpful