messages does not work

aia1510 · ‎13-01-2023

hello! for some reason, i cannot send messages or receive messages BUT it also takes my credit still, which i find VERY annoying. how do i fix both issues?

Northerner · ‎13-01-2023

Hi @aia1510

What device do you have and did you get it from EE.

I assume you're on PAYG. Have you tried restarting your device?

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

aia1510 · ‎13-01-2023

I use the iphone 8+ and it was EE locked. i have used an EE sim card for
years now, and i’ve not had issues with it, but now i do. i’ve restarted
the phone but no solutions

Jon_K · ‎14-01-2023

Hi @ala1510.

Are you able to make and receive calls on the phone?

Is this happening with more than one number?

Jon

Northerner · ‎14-01-2023

Hi @aia1510

Can you access the internet?

iMessage uses data as it connects to the internet. Try deactivating iMessage and text message will go via EE. If that works then it's iMessage/data which is the issue.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.