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iphone 13 pro max signal issues ios 15.5

Lightning101
Contributor
Contributor

‎23-06-2022 01:00 PM

 Hi, im currently having signal issues with the iphone 13 pro max since the IOS update to 15.5, i have been in touch with EE several times about this and still no solution, and i am still facing the issue. I have even been in touch with EE to troubleshoot but still no change i have had this issue since the update. I just want it fixed and sorted as soon as. My brother is on the same network and he has the iphone 13 pro but he doesnt have any signal issues which is frustrating me. 

 

Any help would be greatly appreciated. 

 

 

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎23-06-2022 03:17 PM

Hi @Lightning101

 

Thanks for coming back here 🙂

 

What issues do you have? 

 

Does this happen on all areas? 

 

Have you tried your SIM in another phone to see if the same happens? 

 

Leanne.

0 Helpful
Lightning101
Contributor
Contributor
In response to Leanne_T

‎24-06-2022 02:16 PM

I am only getting one bar signal, this has only happened since the iOS update, I was experiencing some disruption on calls, I’m having trouble receiving texts. It seems to happen wherever I go, I have tried my sim in another device and their is no issue at all. 

I don’t understand. 

0 Helpful
Christopher_G
EE Community Support Team
In response to Lightning101

‎24-06-2022 02:47 PM

Hi @Lightning101

 

The best advice I can give is to continue with the troubleshooting with our technical support team. They will ask you to try a few things to try and get to the bottom of what is causing the problem.

 

Let us know how you get on.


Chris