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iWatch won’t connect to network - tariff issue?

Midlifecrisis
Explorer

Recently upgraded to a series 8 iwatch…. Took a long time to arrive, but that’s that.

now trying to connect to network and it’s having none of it.

 

i get the following:

Oops. Something's not quite right.

It looks like you've selected 'Set up for Myself' which isn't compatible with the price plan you have bought.

To complete set-up with your current price plan, click 'Cancel', then re-pair your Apple Watch and select 'Set up for a Family Member'

however when I try the other way it won’t let me ad it says it’s supposed to be for someone else so can’t use same itunes account!  

i just want my watch to work as my previous one…..  have I possibly selected the wrong tariff when upgrading?!  Even if I have, why is it flat out blocking me from getting the watch on the network?!

there was nothing on the tariff saying it had to be a separate user?!  Someone help, already tried 150….  First time recommended turning wifi off…. No difference.  Second time ran out of patience waiting on hold 🤣

can i get the tariff changed so i can connect the damn thing as per my previous watch?! 

2 REPLIES 2
Katie_J
EE Community Support Team

Hello @Midlifecrisis. 

Welcome to the community and thanks for upgrading with us. 

Has your old watch been disconnected from your phone?

Katie

Hi,

been in touch will call centre couple of times - straight through in mornings!

i was on a family plan, so that has been changed to the shared plan. 

however there are other issues on your (EE’s) end which will not allow my watch to connect, apparently I have a missing MTAS profile - and that’s an issue with yourselves and apparently there’s no known fix at the moment.  So potentially my watch may never connect to the network, or may work when a fix is found.   I’ve been given the option of ending contract as Im within my 14 days….  
Would rather keep the watch, however currently paying for a plan that won’t be able to be used due to technical issues on EE’s side.