Apple Devices

Discussion about Apple's range of devices including unlocking your device

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iPhone 13 delivery queries

If you have ordered an iPhone 13 and have a question about your order, please see the below information.     My order tracker has changed from delivery within 24 hours to awaiting confirmation, what does this mean?   If you have ordered one of the b...

Leanne_T by EE Community Support Team
  • 211886 Views
  • 3332 replies
  • 1344 Helpful

Resolved! No plug received with upgrade to iPhone 12

I have just upgraded my phone from an iPhone 7 to an iPhone 12 mini, but I haven't received a plug for the charger - just a lead which is obviously incompatible with my old, current iPhone charger. It didn't state that I wouldn't receive the plug, so...

Bess1989 by Visitor
  • 3801 Views
  • 6 replies
  • 6 Helpful

i Paid For Next Day Delivery And Did Not Receive Parcel

On Friday 29th July 2022 I Upgraded My Contract For A New Device. I Paid For Next Day Delivery, Stayed In All Day On The Saturday Waiting For The Parcel.When It Got To A Certain Time I Called EE To Find Out Where My Parcel Was And Was Given A Trackin...

KeishaB by Visitor
  • 380 Views
  • 1 replies
  • 0 Helpful

Wifi mini dongle

I’m in France. My WiFi mini dongle worked fine until the data renewed on my bill (which was paid). Now my iPad finds the router, says it’s connected but won’t actually connect to the internet? I’ve checked and have 40GB of date. Any ideas?

Iphone rejecting calls from one person

Hi I was wondering if anyone can help me, basically a couple of days ago my calls from my Dad weren’t going through, he can text me fine & ring me on messenger ok but not by normal phone call, it comes with the contact but automatically declines it. ...

Scott1381 by Investigator
  • 850 Views
  • 7 replies
  • 1 Helpful

Apple Music free subscription not working

Hi I already had Apple Music so I cancelled my subscription and added the six month free via the EE app. I got the text, followed the link...it’s all verified, and EE shows as me having the add on, but it doesn’t work, my Apple account doesn’t think ...

Hairball9 by Investigator
  • 6082 Views
  • 11 replies
  • 0 Helpful

People initially can’t hear when answering my call

When I call someone, they initially can’t hear me and I can’t hear them.So I’m saying, hello, hello, hello (you get my drift) and they eventually hear after a while. Often though, people hang up as they don’t think anyone is there.It happens to every...