iWatch won’t connect to network - tariff issue?
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06-08-2023 08:26 PM
Recently upgraded to a series 8 iwatch…. Took a long time to arrive, but that’s that.
now trying to connect to network and it’s having none of it.
i get the following:
Oops. Something's not quite right.
It looks like you've selected 'Set up for Myself' which isn't compatible with the price plan you have bought.
To complete set-up with your current price plan, click 'Cancel', then re-pair your Apple Watch and select 'Set up for a Family Member'
however when I try the other way it won’t let me ad it says it’s supposed to be for someone else so can’t use same itunes account!
i just want my watch to work as my previous one….. have I possibly selected the wrong tariff when upgrading?! Even if I have, why is it flat out blocking me from getting the watch on the network?!
there was nothing on the tariff saying it had to be a separate user?! Someone help, already tried 150…. First time recommended turning wifi off…. No difference. Second time ran out of patience waiting on hold 🤣
can i get the tariff changed so i can connect the damn thing as per my previous watch?!
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07-08-2023 08:11 AM
Hello @Midlifecrisis.
Welcome to the community and thanks for upgrading with us.
Has your old watch been disconnected from your phone?
Katie
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08-08-2023 09:32 AM
Hi,
been in touch will call centre couple of times - straight through in mornings!
i was on a family plan, so that has been changed to the shared plan.
however there are other issues on your (EE’s) end which will not allow my watch to connect, apparently I have a missing MTAS profile - and that’s an issue with yourselves and apparently there’s no known fix at the moment. So potentially my watch may never connect to the network, or may work when a fix is found. I’ve been given the option of ending contract as Im within my 14 days….
Would rather keep the watch, however currently paying for a plan that won’t be able to be used due to technical issues on EE’s side.
