iPhone 18 pro max

[kashyounis1997]

hi

I ordered a iPhone 18 pro max on october 10th which I have now received it was collected from store but it was wrapped in plastic it was a 512gb model I am a bit worried it is a fake as Apple no longer wraps in plastic it usually only has pull tabs can anyone confirm if their 18 pro max came wrapped in plastic 

thanks 

[Northerner]

Hi @kashyounis1997 

Why did you not open it in store if you were unsure. 

Have you opened it as checked. 

Thanks 

[kashyounis1997]

I did not know it would have any issues the package packaging bag was sealed and wasn’t tampered with until I got it home , I have not opened it as it is still covered in the plastic shrink wrap that is why I am asking on here before I do anything to see if anyone else has received anything similar 

[Linzi_H · Accepted solution]

Hi @kashyounis1997 

Thanks for bringing this to our attention. 

If you call our team directly, they'll be able to check the IMEI against what's logged on your account. They'll also be able to check your concerns about the shrinkwrap and discuss this with our retail team if needed. 

Linzi