iPhone 18 pro, Pro max (iPhone Duo) that time of the year again, Thread

[King-Boss]

Hello dear Ee community people, is that time of the year again, pre ordering the new iPhones and Apple Watch and the new special edition Apple fold phone, as you all know the apple event is going on live right now and they are presenting the new iPhones and Apple Watches, I have made this thread so everyone can be updated on every single information for the upcoming days, so follow this thread and keep updated, I received a lot of views last year on my previous thread that was viewed more than 1.95000 views thank you for your support and love.

lets make it again an great year and keep posted please, keep this thread running guys. Thanks 🙏 

[NatashaLou6]

Been using this with order number and email, phone number not working despite ordering on the phone lol, https://ee.co.uk/help/mobile-order-tracker 

[browno]

It may sound daft, but even if it errors, re-enter the details again and submit - it works for me on the 2nd try only.

[NatashaLou6]

This is exactly my experience too, and sometimes it takes my email but other times, starting this morning, my phone number!

[Mrawesome247]

 

These are the two errors I keep getting when trying to track my order  

I've been trying that link but it still doesn't work, I received my order confirmation 13:07 on Saturday, so it was done fairly quickly.  

I would have thought my tracking would have been up and running by now.  Customer service keep saying its confirmed and on open sales order, but would be great if I could just have that extra piece of mind of tracking my order 

[sadfpusoadf234]

Hi Everyone! So like everyone else here, I'm been having some trouble tracking my order. I'm a software developer, so I decided to take a look at the EE site, and check why it's failing, and how to track my order. The error boils down to a server error, which means even if you enter the correct details, there is a high chance it will return an error saying it can't be tracked. Over the period of 100 checks, maybe 1-2 times it worked.

The next option to track your order is via the live chat. However, EE only has live chat in the mobile app, and only available to existing customers. I am not an existing customer, so I needed a work around. it turns out the live chat is on EE website, it's just not visible. But here is how to enable it: On desktop in Chrome or Firefox, you want to right click, and then click "Inspect Element". When this window loads, you want to click "Console" and paste the following two commands:

window.sprChat('enable');

window.sprChat('openNewConversation');

This will now launch the live chat in the bottom right of the screen. You will be now able to speak to an EE guide to track your order.

From a dev point of view, the EE site is terrible. This really need to fix this. 

[Jodie893]

Hi Everyone I can’t believe it’s been a year already! Welcome back to the same issues as last year! I just spoke to EE (JASON) and he said even though I placed my order on Saturday there is no guarantee I will get my phone on Friday and I shouldn’t of been told Friday as it depends on where I am in the position order and it will possibly be arriving before or on the 3rd October! He also said they won’t be waiving the £300 make up fee for upgrading before the 25th September as they have done previously! I was charged £9.98 for the delivery fee for this Friday which if it doesn’t arrive they can waive. The tracking number won’t work for me either and they can’t regenerate another number! As soon as DPD have my order they will be sending the tracking number out when they have them. I hope this helps a bit 

[Mrawesome247]

Even if you pre ordered straight away at 13:00 on Saturday, is there still no guarantee of getting it Friday? 

I pre ordered the Watch Ultra 4 and I can track that order just fine 

[Jodie893]

That’s what I have just been told. I placed my order at 13.15 and I had my email through confirming my order straight away. He counted position 12 in the que but thousands have also ordered and they will only have a limited stock arrive to them 

[NatashaLou6]

They can never, ever promise launch day because, quite simply, they can never be certain if they'll get the stock on time. Anything can happen. There was one year that a massive fire on a major motorway stopped them from being able to hand over the orders and also got in the way of DPD delivering. 

The tracking isn't indicative of your order, it never works properly. The real test is Thursday night, if you have the DPD app you will get a notification saying they have your order details and are expecting it etc. And then your plan texts will come through, that's when you're in business. Until then, nobody knows - you can get one CS agent tell you what they did above, and another that will assure you it's coming Friday (I had this, when I was trying to make sure my order was confirmed as the tracking was failing). I have a second number, a 10-digit 02 number, that the CS agent told me would be active on DPD when it was dispatched, I can only assume it's a consignment number but I'm not sure how since it wouldn't have been picked yet lol

@Jodie893 - didn't they address the £300 upgrade fee before you confirmed your pre-order? I thought you had to square away all the money etc before you sign the contract.

[Jodie893]

No they didn’t mention it at all not until I just rang them and nothing was showing on my new contact summery either just the delivery fee was showing on there. I’m doing the trade in and then they just mentioned the make up fee and I was like what make up fee and he said that can’t be waived but I can cancel the order and reorder on the 25th and I said no it’s fine just keep it as it is and I’ll sort it now so that’s what he done. I have made a complaint about it though. They also said some of the information on this community chat can be wrong information and not to listen to it as every one’s circumstances are different but it’s not one rule for one and one rule for another we all get told the same! But I thought he was quite rude. I just hope it will be a smoother year this year going forward now