@roxy_19847 , you will receive notification by the evening before delivery from DPD and another one on the day of delivery with a one hour window and a PIN number that you will have to show the driver before receiving your device.
We have no way of knowing as we have no account access and do not know who you are, so cannot let you know what is going on, just keep an eye out on your DPD app for further information.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
