Hello @Simonaraluca ,
Welcome to the community,
Have you placed an order? If so, please check your spam/junk folder, as it probably has gone in there, otherwise I would suggest speaking to one of the guides, by pressing option 2 when ringing EE.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
