iPhone 17 Pro Order

badyah3 · ‎20-09-2025

Ordered IPhone 17 Pro , 20th September, money has been taken my account , got order number and everything, I then proceeded to get an SMS , explaining

Hi from EE. We're sorry, there's an issue with your recent order XKO***********. Please contact us at ee.co.uk/message-us and one of our Guides will get your order back on track. Thanks.

What do I do , money has still been taken out my account !

Northerner · ‎20-09-2025

Hi @badyah3

As per the message you need to contact EE directly. If you don't your purchase reservation will be cancelled and money reimbursed.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎20-09-2025

Hi @badyah3

As per the message you need to contact EE directly. If you don't your purchase reservation will be cancelled and money reimbursed.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.