They have lied and continue to do so, telling customers that stock sits with Apple and DPD, that is a not true, DPD collect the stock from EE warehouse. Telling people the Max didn't come out until 1pm today, again another lie, people who ordered the same spec as me but 5 hours after me have already received them. They went back and listened to the calls and confirmed that I was told I would get it today and also that I specifically asked if there was stock to make the order. A few levels up within EE they have confirmed a misrepresentation of sale, breaking the Ofcom guidelines. There are a lot of employees that don't care and that means they are just lying to close the sale rather than be honest and then others keep the scam going, It is disgusting. I have but a Subject Access Request in to get access to every phone call and all data associated with my account including their notes. This alongside what I already have will be sent to the FCA and Ofcom. They have scripts they are using, one was first come first served, so I said how would that work if I ordered at 4pm, then someone order the same spec at 4:30pm and another person order same spec at 9pm who would be first, they refused to answer, because they knew they had sent devices and missed me out. Then I got excuses as its so busy for them with a launch, however I said that if Very can, and all the other carriers can why is this such a shambles, one manager spent 20 mins sharing all the internal issues, as he thought was a mystery shopper. Given they have mis-sold their employees on behalf of EE have broken my contracts, gaslit lied manipulated to get you to spend more under false circumstances. Yet they think it's the phone that is the issue, No that was why I called, but 15-20 people from Hull, Cardiff and Newcastle are going to be caught out. It's not the phone, it's being human and honest which are principles and based on the last week, I can't spend money with a culture that lies to their customers.
So if they won't listen to me, perhaps they will listen to the £££££££££££ fines that will come. Thankfully they record every call and that proves misrepresentation of sale. As for the phone, who knows, I don't think they do, But we know!!!
