iPhone 16 & 16 Pro Preorder Tracking Thread

[Equil]

Hello Again.
After last years MONUMENTAL thread became the second most popular thread on the entire website, (Over 400k views & 6k replies) I thought I'd make another for this years iPhone release. 

Just like last year let's use this thread purely for Tracking Preorders and any related discussion around it. 

You can find a general discussion thread here: https://community.ee.co.uk/t5/Orders/Iphone-16-pro-16-pro-max-pre-order-thread-that-time-of-the-year... 

Last year was a mess for EE, Let's hope things are different this year. 

[DannClose]

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@Equil wrote:

What do you mean? I've received my order confirmation with all those details being confirmed so it's in Black & White.

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you have an order confirmation..

but the terms and conditions say there's no more anytime upgrades

This offer is only available to new and upgrading customers on a 24 month Smart Plan with an eligible device (or existing customers on a 24 month 8GB, 20GB, 60GB or 100GB 4GEE Max plan) who joined or upgraded before 29 August 2024.
source https://ee.co.uk/content/dam/help/terms-and-conditions/mobile/upgrade/upgrade-anytime-terms-290824.p...

[Equil]

That was my understanding as well, but the agent confirmed 3 times to me that it's still available, just not on Flex plans. 

[Profile closed]

That's amazing. When was your free upgrade date if you don't mind me asking? Only because I pushed & pushed on the phone but the advisor wouldn't budge on waiving the upgrade fee for me this year! I did speak to someone this morning who told me they were still doing normal plans too 🙂

[Mvoykov]

I received “Thank you for your order” email with xk number and all, but It doesnt say I need to call them. Do I still need to call em? I did it through the website very early on. It was an upgrade. Thanks! 

[Equil]

My free upgrade wasn't due until the 20th. Last year I upgraded on Preorder day 1 and received the phone on release day too. 

[Equil]

Hmmm, I'm unsure buddy as I've seen a number of folk on here saying they've still needed to call. I don't want to say yes or no, but if it was me, i'd still call just to be safe. Ik it's a long wait but it may just be worth it. 

[Equil]

Understood mate, I do see what you're getting at but at this point why would the agent lie? 

I did clarify with him 3 times as to whether he was right and he even checked with his supervisor. 
I also called up yesterday as a general enquiry and that agent also told me the same thing. 

It's available, just not on Flex pay. Other forum users have also stated what I'm stating. 

[browno]

Did my anytime upgrade over the phone, said I didn’t have to move to FlexPay so have stayed on existing contract and can keep anytime upgrade. Did have to pay the £100 fee though as still 8 days away, they wouldn’t waive it. 16 Pro Max, 256GB in Black, due next Friday. Order number starting with 004 received and checked on the website.

[Suroch]

Yeah just came through. 42 minutes on hold and about 25 minutes to confirm order and sign stuff online. Good luck for release day mate

[DannClose]

I'm telling you now - you're not on an anytime upgrade. this was discontinued and it can't physically be added as a SOC on the system.