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iPhone 15 & 15 Pro Preorder Tracking Thread

Equil
Established Contributor
Established Contributor

‎15-09-2023 07:05 PM

Hey Guys, 

Just wanted to create a separate thread from the Discussion thread to specifically discuss EE Preorder tracking. 

I think it's always helpful/reassuring to keep each other updated on the latest when it comes to this time of year, especially with EE's not-so-great track record on keeping customers informed about their preorders. 

6,035 REPLIES 6,035
Ashylad
Investigator
Investigator
In response to Gillington80

‎23-09-2023 11:40 AM

Im getting a call tomorow il just make sure is cancelled properl

my order is still live right now btw i just checked so not sure what they did

i also ordered a blue pro 1tb for my sister which was delivered yesterday but still showing as awaiting confirmation on EE tracking LOL 

0 Helpful
shawnyboy
Established Contributor
Established Contributor
In response to Ashylad

‎23-09-2023 11:47 AM

Just spoke to EE

For pro max they’re saying a couple of weeks

They’re on back order now
0 Helpful
Ashylad
Investigator
Investigator
In response to shawnyboy

‎23-09-2023 11:57 AM

Yea just calling them now to cancel the order properly…..and get on with my life lol

shawnyboy
Established Contributor
Established Contributor
In response to Ashylad

‎23-09-2023 12:06 PM

Don’t blame you

By the time they’ll be available you’ll be able to just order one for next day anyway!
0 Helpful
rhysster974
Established Contributor
Established Contributor

‎23-09-2023 12:19 PM

I’m hoping those who ordered Friday and Saturday will get them within the next 7 to 14 days. Not sure for Saturday evening or Sunday though. They might be on the 28 day period.

0 Helpful
katherine26
Established Contributor
Established Contributor
In response to rhysster974

‎23-09-2023 12:22 PM

I’m hoping it will be here by next Friday, from what my email says it says within 14 days from confirmation, so gonna go off that.

0 Helpful
rhysster974
Established Contributor
Established Contributor
In response to katherine26

‎23-09-2023 12:27 PM

Are you sure it’s 14 from confirmation? And not 14 from release? As mine was the same. 

0 Helpful
Penguinjen
Established Contributor
Established Contributor
In response to Ashylad

‎23-09-2023 12:29 PM

I’ve done the same today!

0 Helpful
Ashylad
Investigator
Investigator
In response to katherine26

‎23-09-2023 12:30 PM

They have 0 stock ..theyre waiting for apple to update them, they are sending emails out again today to updatw

0 Helpful
pbx2020
Valued Contributor
Valued Contributor

‎23-09-2023 12:31 PM

Oh look another email from EE telling me it’s on track despite not arriving yesterday! 

I’ve been promised a call back yesterday which didn’t happen. Told by a chat agent it would be dispatched by close of play which wasn’t. I’ve then been told 28 days this morning. Then transferred to billing for no reason, then told 14 days, then a supervisor has again advised 28 days again - all while they try and blame Apple, who I could have bought from on release day for collection same day. Funny that. 

 

No ownership, no consistent messaging and still  no idea what is going on with my order. God forbid they equip their agents to handle this or make a statement, even say sorry in the emails rather than use the words on track 24 hours after I should have had the phone.

 

Absolute jokes 

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