I’ve spoken to a number of people on this, and they’ve advised that the warehouse have targets to reach and phones have to be dispatched 30 days from dates of order / pre-order date. If they cannot achieve this then they have to contact you to inform you that your phone will be delayed.
”Whenever you pre-order (i.e. order a device before it is launched), or order a device that is currently out of stock, we will aim to send it to you within 30 days either of the launch date (pre-orders) or of your order (out of stock devices). Sometimes, due to demand, we will not be able to send it to you within this time. If so, we will let you know and if you are unhappy to wait more than 30 days, you can cancel this order. This means we will refund any deposit or amount you have paid for the device and cancel your account. If you are an upgrading customer, and you decide to cancel this kind of order, you’ll still have to pay for any services used before cancelling.”
I ordered mine on the Sunday 17th, and was told around 28 days. I’ve spoken to people in store & to a manager, who said that if you ordered on pre-order weekend, your phone should be with you within 28 days.
I would potentially prepare for worse case scenario of having to wait until Nov, but if it is longer than the anticipated date of 28 days, then EE will need to contact you to let you know.
I’ve spoken to a few people on live chat and tbh none of them seem to know what they’re talking about. One lady told me I would have a tracking number in 48 hours, when I called up this was a complete fabrication and inaccurate. Don’t believe everything they say.
