15-09-2023 07:05 PM
Hey Guys,
Just wanted to create a separate thread from the Discussion thread to specifically discuss EE Preorder tracking.
I think it's always helpful/reassuring to keep each other updated on the latest when it comes to this time of year, especially with EE's not-so-great track record on keeping customers informed about their preorders.
27-09-2023 08:52 AM
Thanks for trying @keribarnett4.
Does anything show under Bills and payments on the left when you log in to your My EE online?
Katie
27-09-2023 08:53 AM
A lot of us ordered on 15th Sept, so you may be in for a wait
27-09-2023 08:57 AM
When I go online and click on Bills & Payments it just shows me my bill, when it was paid, when the next one is and then says "Download Bill". It then gives me 4 boxes under Your Account which say "Make a Payment", "Payment History", "Manage Direct Debit" and "Get More Add-Ons". Still nothing regarding any documents.
27-09-2023 08:59 AM
27-09-2023 09:01 AM
I don't have any documents anywhere, but I've called EE several times and never been told anything is outstanding to be done?
Got me worried now!
27-09-2023 09:07 AM
Hopefully not too long of a wait! Been reading the thread from a distance from a while now. I don't understand why EE cant add a pre-ordered device to accounts. Every single E-seller does this. I got a 15 PM NT 256 at 21:23 (15/09) got an XKO until I asked about a new tracking number and got an 02 obviously still doesn't provide any info. Will see how it goes but a text or email to update wouldn't be so bad/ difficult.....
27-09-2023 09:10 AM
Good morning you wonderful lot. So just had my delivery stot from EE for 10:25AM - 11:25AM for my iPhone 15 PM Blue 1TB 🥳
Incidentally my custom graffiti case from France and my phone steady cam are both arriving today also 🤯
Which is kinda crazy how all that's worked out. Will let you know once I receive my phone but that's for the discussion and keeping eachother updated while we waited for our phones. Hope you get yours soon🤘
27-09-2023 09:11 AM
Hi,
The document's viewable within your My EE are not required for you to complete for your order.
I believe these are an overview of your order and plan.
Katie
27-09-2023 09:15 AM
Morning all!
Let's hope today is the day of the 256GB NT Pro Max
27-09-2023 09:18 AM
Brilliant! Share pictures of the phone and the case when they come! Really pleased for ya pal!