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iPhone 15 & 15 Pro Preorder Tracking Thread

Equil
Established Contributor
Established Contributor

Hey Guys, 

Just wanted to create a separate thread from the Discussion thread to specifically discuss EE Preorder tracking. 

I think it's always helpful/reassuring to keep each other updated on the latest when it comes to this time of year, especially with EE's not-so-great track record on keeping customers informed about their preorders. 

6,035 REPLIES 6,035
Katie_B
EE Community Support Team

Thanks for trying @keribarnett4.

Does anything show under Bills and payments on the left when you log in to your My EE online?

Katie

mlml12345
Established Contributor
Established Contributor

A lot of us ordered on 15th Sept, so you may be in for a wait 

keribarnett4
Established Contributor
Established Contributor

When I go online and click on Bills & Payments it just shows me my bill, when it was paid, when the next one is and then says "Download Bill". It then gives me 4 boxes under Your Account which say "Make a Payment", "Payment History", "Manage Direct Debit" and "Get More Add-Ons". Still nothing regarding any documents. 

MC_SC
Established Contributor
Established Contributor
Hello, this sounds like terms and conditions document… we all have to do it to get our order done. I would call EE and inquire…

I don't have any documents anywhere, but I've called EE several times and never been told anything is outstanding to be done?

Got me worried now!

Hopefully not too long of a wait! Been reading the thread from a distance from a while now. I don't understand why EE cant add a pre-ordered device to accounts. Every single E-seller does this. I got a 15 PM NT 256 at 21:23 (15/09) got an XKO until I asked about a new tracking number and got an 02 obviously still doesn't provide any info. Will see how it goes but a text or email to update wouldn't be so bad/ difficult.....

Joyville
Valued Contributor
Valued Contributor

Good morning you wonderful lot. So just had my delivery stot from EE for 10:25AM - 11:25AM for my iPhone 15 PM Blue 1TB 🥳

Incidentally my custom graffiti case from France and my phone steady cam are both arriving today also 🤯 

Which is kinda crazy how all that's worked out. Will let you know once I receive my phone but that's for the discussion and keeping eachother updated while we waited for our phones. Hope you get yours soon🤘

Katie_B
EE Community Support Team

Hi, 

The document's viewable within your My EE are not required for you to complete for your order. 

I believe these are an overview of your order and plan. 

Katie

RVP991
Established Contributor
Established Contributor

Morning all!

Let's hope today is the day of the 256GB NT Pro Max

MC_SC
Established Contributor
Established Contributor

Brilliant! Share pictures of the phone and the case when they come! Really pleased for ya pal!