Just posting here to give everyone some optimism. I’ve been in touch regularly with a few senior team members for a while now due to a number of issues with my EE account recently. I’ve had two complaints that have been treated very seriously and professionally.
I pre-ordered the 15 Pro Max in 512gb White Titanium on Friday at 1:01 pm. The phones were actually available on the website around 12:50 pm, and from the get go, the 15 Pro Max in all colours and storage tiers had a “within 14 days” expectation.
Speaking with the team about this, they said the Pro Max had this “delay” from the start to manage expectations. The decision (I’m told) was based on past demand for the Pro Max model, and anticipation for this years Pro Max was higher than ever due to the new tetraprism camera.
I’ve just been speaking with the senior team once more, and queried what’s happening with my order.
They said “I have your order showing as Picked. Your delivery should be good for Friday. Get the DPD app downloaded and you’ll get all the tracking information there.”
I asked “So, does a picked order generally mean that a unit of stock has physically been allocated and it’s actually available?”
Their response was: “Yes. Orders go from Open > Picked > Dispatched so I’m confident you’ll have your device on Friday. If there’s a delay with your item, it would remain in Open status, or move from Open > Backordered as we approach the devices release date.”
I’m hopeful the senior team have some knowledge of what they’re talking about. They’ve been really good at dealing with everything else I’ve had issues with recently. Fingers crossed for you all.
