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iPhone 14 and 14 Pro Preorder tracking thread

Kyemaloy
Established Contributor
Established Contributor

I've done this a few times and thought it would be bad to break tradition, so wanted to create a thread for people to discuss their preorders etc as we all wait for our new iPhones.

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Shellbell1471
Established Contributor
Established Contributor

No i did receive mine on Friday 

stephalt
Established Contributor
Established Contributor

Called 150 earlier regarding the returns late fee thing as wasn't 100% confident in what I was told on the online chat the other day.

The lady popped me on hold whilst she spoke to her manager, she came back saying you get 14 days after the phone has been delivered to return current/old device. So I asked if it was okay to ignore all the texts I'm getting saying to return phone by the 25th, she said yes. So I will go with that!

Tracking is still showing 22nd-24th, nothing on the DPD app yet 😬

Jessfreer
Established Contributor
Established Contributor

I spoke to someone in an EE store over the weekend about late trade-in return charges and she said to phone up and ensure they put a note on your account explaining about the delayed new device. I did this earlier today, but the CS person still made a point of saying "If you do get charged, just phone up and reference this note in your account"..... which didn't fill me with loads of confidence.

 

I'd imagine this would be fine however, as a lot of people must be in the same boat. She checked on delivery and it's as you've all said really, no idea, could be this week, could be next, could be longer. I'm enjoying this thread though, looking forward to the next "I've got a text" comment ha! 🙂 

Wozza78
Contributor
Contributor

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 hooray! Tomorrow it is!! Thank you EE! 😁😁😁 

stephalt
Established Contributor
Established Contributor

The online chat matey did say he'd make a note but it was also a case of if you get charged, we'll refund it and not to worry.  Which made me worry more tbh, hence why I rang today 😅 

Yeah, I'm sure it'll be okay. Just have to keep and eye on our accounts! 

Jessfreer
Established Contributor
Established Contributor

Ooh! I don't think screenshots show on here? Unless it's just me! But sounds like good news, congrats....if that's the right term?? Ha!

Wozza78
Contributor
Contributor

Just got my DPD delivery notice for tomorrow. That’s my 14 Pro Max Silver 512gb. So I’ll take that seeing as I was supposed to have got it on Friday. There’s hope for you guys too. Keep checking the DPD app. 👍🏼

Benno86
Established Contributor
Established Contributor

Sounds like they’re working through the dispatch 😁 enjoy 👍

Poppy2401
Established Contributor
Established Contributor

Did you have an expected delivery date before the text? 

Nope, nothing. The order tracker on the EE website still doesn’t show anything, and when I spoke to EE CS through live chat earlier, they said it was going to be another 7 days. Just goes to show DPD know your gonna have a delivery before EE does. 😁