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iPhone 14 and 14 Pro Preorder tracking thread

Kyemaloy
Established Contributor
Established Contributor

‎09-09-2022 01:22 PM

I've done this a few times and thought it would be bad to break tradition, so wanted to create a thread for people to discuss their preorders etc as we all wait for our new iPhones.

2,555 REPLIES 2,555
Bedtime
Investigator
Investigator

‎14-09-2022 01:47 PM

Called 150 through the usual upgrades team, I ordered the 14 Pro Max 256GB Deep Purple. He assured me that my phone has been picked and will be sent to DPD later today at some point. I didn’t receive any order numbers or tracking information, for those who are in the same boat. He also told me I’m still expecting delivery this Friday as I was told when I ordered on pre-order launch day, around 1:30pm

Bri_97
Valued Contributor
Valued Contributor
In response to RosieH

‎14-09-2022 01:48 PM

Just got off the phone to them again and I'm not gonna stress over it anymore. I've had 3 agents tell me I'm defo getting the phone on Friday, no delays so my advice to anyone is don't listen to the chat too much like I did. It's looking bleak if you order a one like today for delivery on Friday, I ordered mine on Monday and the agent said I'm in the clear. 

Jools78
Valued Contributor
Valued Contributor
In response to Bri_97

‎14-09-2022 01:57 PM

👌Spot on

hamoore
Investigator
Investigator
In response to 3991Kendal

‎14-09-2022 01:57 PM - edited ‎14-09-2022 01:59 PM

I’m not sure why I need to explain this, but like pretty much everyone here, the website said when ordering that the phone can be expected on launch day, so I think they should be held to that. 
Also we are all clearly iPhone fans here that are paying a lot of money to get the device ASAP, and are excited!

3991Kendal
Contributor
Contributor
In response to hamoore

‎14-09-2022 02:19 PM

Word on the street is if you dont call 150 multiple times and spam agents your phone might turn up on Friday.

Bri_97
Valued Contributor
Valued Contributor
In response to 3991Kendal

‎14-09-2022 02:33 PM

With all due respect, we wouldn’t be like this if we wasn’t told different things on the phone and in chat 😂 yes I’ve phoned them twice today but I’ll leave it now.

greenbadger
Expert Contributor
Expert Contributor
In response to 3991Kendal

‎14-09-2022 02:35 PM - edited ‎14-09-2022 02:36 PM

The amount of times some people contact EE might be excessive but EE do themselves no favours with the order tracker that tells you nothing if it even works. Plus last year’s almighty **bleep** up is still fresh in some people’s minds

 

EDIT - really??? Male chicken gets censored. What are the hen’s to do

lspoor
Established Contributor
Established Contributor

‎14-09-2022 02:36 PM - last edited on ‎14-09-2022 03:13 PM by EE Community Moderator

The agents running the chat are a different bread. Apparently they can't say if an orders been picked up now😂

Its just a case of "pick a random reply out of a hat" game now.

Dan_W
Established Contributor
Established Contributor
In response to greenbadger

‎14-09-2022 02:40 PM

Could be a lot worse! Remember last year? They had that dedicated delivery queries thread, I'm pretty sure I saw your name on that thread.

 

So far it's better than last year!

Dan_W
Established Contributor
Established Contributor
In response to lspoor

‎14-09-2022 02:41 PM

The chat agents don't know a lot when it comes to pre orders. They're instructed to give a copy paste response, so if you want real answers, you're better off calling them.