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iPhone 13 charging problems

Deekelly
Visitor

Tried charging my iPhone 13 and it won’t charge. Just kept saying charging cable was not connecting. Tried other cables and still nothing. Used a wireless charger which allowed the phone to then turn on and charger then worked. 

what I want to know is this a common fault. 

 

3 REPLIES 3
Northerner
Grand Master
Grand Master

Hi @Deekelly 

 

Are you using the charging cable which came with the device? Have you made sure there is no fluff or anything blocking the port (even a case).

 

Is the cable fitted tightly.

 

Thanks

 

 




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mac38
Visitor

Hi Did you get this fixed as I have the same problem. 

James_B
EE Community Support Team

Hi @mac38,

 

Welcome to the EE Community. 🙂

 

Have you tried a different charging cable?

 

James