23-04-2022 08:56 AM
Hi!
I recently got the Apple Music add on but have still been charged by Apple this month. How do I sort it! Any suggestions would be appreciated
23-04-2022 09:11 AM
@Coopern1974 Did you cancel your Apple Music subscription with Apple.
23-04-2022 09:48 AM
23-04-2022 12:08 PM
Hi @Cooper1974,
Welcome to the EE Community. 🙂
You'll need your subscription with Apple, or you'll continue to be charged.
The Apple Music family subscription isn't available through EE.
James
23-04-2022 12:48 PM
23-04-2022 12:52 PM
Hi @Coopern1974,
Sorry, it isn't possible to discount your family subscription that you have taken out directly with Apple. At EE, we only offer a single user Apple Music subscription.
James
23-04-2022 12:54 PM
@Coopern1974 If you want it via EE then only you can listen to the music if you want to keep it as a family plan you have to take that out with apple. You can not have a family plan and then get a reduced cost by taking out with EE . it’s one or the other
23-04-2022 12:58 PM
23-04-2022 01:00 PM
23-04-2022 01:16 PM
Hi @Coopern1974,
Yes, you'll be able to use your single user subscription through EE if you cancel your family membership. This will also stop your family members from being able to access Apple Music.
If you need your family subscription to continue, you'll need to continue your payments with Apple.
James